top of page

Terms & Conditions

A legal disclaimer

We pride ourselves on ensuring the safety and enjoyment of your scuba diving adventures. Our terms and conditions are designed to establish the legal framework governing the activities of our visitors and customers, ensuring a secure and rewarding experience while engaging with Aquanauts Dive Shop. The terms and conditions are tailored to meet the specific needs and nature of our scuba diving services, providing you with the necessary protection and peace of mind during your diving excursions. Whether you are an experienced diver or a beginner, our terms and conditions are crafted to enhance your confidence and safety throughout your underwater explorations.

Shop Policies

​

  • Reservations for diving and instruction should be made at least seven days in advance. This helps us give you the best service possible by making sure that all necessary staff and equipment are available.

  • You can make your reservations through our contact page, via email at info@aquanautsdiveshop.com or via phone to +52 984 873 5042.

  • Walk-ins are welcome and will be accommodated as possible.

  • A deposit of $50 USD is required to reserve your initial ocean dive or PADI instruction.

  • Deposits can be made by credit card, cash or through PayPal accounts.

 

Payments

 

  • Payments can be done through preferably via credit/debit card (Visa & MasterCard only) or cash. (USD, MXN, Euro)

  • If you are diving for more than one day, please open an account with us.  This allows us to bundle your dives to give you the best package price.

  • Payments made by credit or debit card are subject to a 5% processing fee. 

  • The more you dive the lower your per dive price will be. No additional discounts will be offered.

  • If staying for an extended period of time, please make a monthly payment to your account. 

 

Cancellation policy

 

  • Cancellations made at least 48 hours in advance will be given a full refund minus a 5% booking fee. 

  • Failure to cancel your dive will result in a charge for that dive. No-shows will be billed for the missed dive.

  • If you need to reschedule, but not cancel your dive, we will do everything possible to accommodate you without extra charge.

bottom of page